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With Acumatica Service Edition, streamline your dispatch system.

Acumatica Service Management enables you to quickly capture service needs, get them assigned faster, and track progress in real-time. Efficient scheduling drives increased revenue and improved customer satisfaction. Acumatica Service Management software is fully integrated with your ERP, providing seamless integration with inventory, purchasing, and projects.

Features include contract management, appointment schedules, and a full-featured mobile application for service-driven businesses, wholesale distributors, construction companies, and manufacturers for deliveries, installation, or remote service operations.

 

Features:
  • Streamline Scheduling & Dispatch:
    • Fully connect your scheduling, dispatching, and call center. The visual Dispatch Calendar Board gets the right people to the right service or job every time.
  • Improve Communication:
    • Flexible, automated notifications – Using emails, SMS, or push notifications to alert resources and customers of appointment assignments or modifications, and receive confirmations in real-time.
    • Gain Control of Field Service Technicians – Track resource commitments and real-time GPS location. Obtain real-time access to the progress of the appointment with status updates, the material used, and detailed notes and pictures.
  • Accelerate Decision-Making
    • Improve decisions by using drill-down reports and dashboards to access past information and gain insights into future needs. Define metrics for technician utilization and service performance.

 

Additional Features:

Calendar Boards Appointments
Resource Scheduling Flexible Billing
Route and Resource Tracking on Maps Mobile App
Multi-Language and Localization Warranty Management
Link AP Bills Enterprise-Wide Integration

 

Interested? Contact us today for more information. Check out the demo below to see the product in action.