Support Request Form

Our online support form makes it easy for you to request assistance from the ICAN team on any issues you are experiencing within your Acumatica or Dynamics GP system.

In order to provide you with the most effective support possible, please provide a detailed description of the issue that you are experiencing, including any error messages or codes.

To help us accurately route your support request, select from the following levels of impact:


Level 4 – Minimal Business Impact
Issues that are non-urgent, such as feature training requests.

Level 3 – Individual Impact
Issues that affect a single user, such as log-in problems.

Level 2 – Departmental Impact
Issues that affect a specific group of users, such as problems related to role permissions.

Level 1 – Company-Wide Impact
Issues that affect all users, such as system outages.

Request Support

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