Peace of mind, priority customer support, and escalated response times on important requests
Choose one of the following service levels according to your business needs
| Acumatica – Level 4 Priority | Acumatica – Level 3 Priority | Acumatica – Level 2 Priority | Acumatica – Level 1 Priority | Acumatica – Unlimited Support | |
| Billing Rate | $200 | $250 | $300 | $350 | Contact us for more details |
| Priority Ticketing System | ✓ | ✓ | ✓ | ✓ | ✓ |
| Response Time | 24 hours | 4 hours | 2 hours | 1 hour | 1 hour |
| Software Updates | ✓ | ✓ | ✓ | ✓ | ✓ |
| Backups | ✓ | ✓ | ✓ | ✓ | ✓ |